Car Roadside Assistance

We provide comprehensive roadside assistance coverage throughout: Dubai — all areas including Downtown, Marina, JBR, Business Bay, Deira, Bur Dubai, Al Quoz, JLT, and all other communities. Greater Dubai — Jebel Ali, Dubai Silicon Oasis, Dubai Sports City, Motor City, Arabian Ranches, and surrounding areas. UAE-wide — we can arrange assistance in Abu Dhabi, Sharjah, Ajman, and other emirates. Long-distance — transport services to anywhere in the UAE. Response times vary by location, but we aim to reach most Dubai locations within 30-45 minutes. Remote or less accessible areas may take longer.

Our average response times: Central Dubai locations: 20-30 minutes. Outer Dubai areas: 30-45 minutes. Remote locations: 45-60 minutes. Response time depends on: Current traffic conditions, your exact location, time of day, and availability of nearest response vehicle. When you call, we provide an estimated arrival time based on your location. Our dispatchers track our vehicles in real-time and can give accurate ETAs. We prioritize calls based on safety — stranded on a highway gets faster response than a dead battery in a parking lot.

For your safety: Move to a safe location — if possible, get your vehicle off the road. If not possible, exit the vehicle on the side away from traffic. Turn on hazard lights — make your vehicle visible to other drivers. Stay with your vehicle — if it's safe to do so, stay nearby but in a safe location. Set out warning triangles — if you have them and it's safe to do so. Call from a safe location — if you need to exit the vehicle, move well away from traffic. Stay visible — wear bright clothing if available, especially at night. Don't attempt repairs on busy roads — wait for professional help. Keep your phone charged — conserve battery for communication with us. Share your location — use your phone's GPS to give us precise location.

Our roadside assistance pricing: Jump start service: AED 100-150. Flat tire change (using your spare): AED 100-150. Fuel delivery: AED 100-150 + fuel cost. Lockout service: AED 150-250. Local towing (within 10km): AED 200-350. Extended towing: AED 15-25 per km after initial distance. Mobile battery replacement: Battery cost + AED 50-100 service fee. Minor roadside repairs: Varies by repair needed. Factors affecting price: Distance to your location, time of day (overnight may have premium), type of service needed, and vehicle type. We provide pricing before dispatch so there are no surprises. Membership/subscription plans are available for frequent travelers.

Yes, we can tow virtually any vehicle: Standard vehicles — sedans, hatchbacks, SUVs, crossovers. Luxury vehicles — we use flatbed towing to protect low-clearance and high-value vehicles. Sports cars — flatbed only, with proper securing for low ground clearance. 4x4 and trucks — equipped for larger vehicles. Motorcycles — specialized motorcycle towing available. Electric vehicles — proper handling for EVs with special considerations. Accident-damaged vehicles — safe recovery even for severely damaged vehicles. All-wheel drive vehicles — flatbed towing to prevent drivetrain damage. We use modern flatbed tow trucks for most towing to ensure your vehicle is transported without damage. Wheel-lift towing is available for appropriate vehicles.

A dead or weak battery is the most common cause of no-start situations. Signs it's a battery problem: Clicking sound when turning the key, slow cranking that doesn't start the engine, no response at all (no lights, no sound), lights work but engine won't turn over. Other possible causes if battery seems OK: Starter motor failure, alternator problems (if car ran fine then died), fuel pump failure, ignition switch issues, and immobilizer/security system problems. Our roadside technicians can diagnose the issue on-site. If it's a battery, we can jump start you and test if the battery/alternator is charging properly. We also carry replacement batteries if yours is beyond saving.

We provide professional lockout assistance: Non-destructive entry — we use specialized tools to unlock your vehicle without damage. Most vehicle types covered — modern cars, older vehicles, trucks, and SUVs. Smart key situations — if your smart key battery is dead, we can help you start the vehicle using the backup method. Keys locked inside — we retrieve your keys without damage. Trunk lockout — separate trunk locks can also be addressed. Important notes: We require proof of ownership or authorization to unlock vehicles. This protects you from vehicle theft. Please have your ID and registration ready. Some high-security vehicles may require dealer assistance — we'll advise if this is the case. If keys are lost (not just locked in), we can arrange key cutting and programming services at our garage.

Yes, we service commercial vehicles: Light commercial — vans, pickup trucks, small delivery vehicles. Medium trucks — many box trucks and medium-duty vehicles. Fleet services — we offer commercial accounts for businesses with multiple vehicles. Special equipment — varies by vehicle; call to confirm capability. Commercial vehicle services include: Jump starts, tire changes (if spare available), fuel delivery, towing to repair facilities, and minor roadside repairs. For commercial clients we offer: Priority response for business accounts, fleet management coordination, direct billing options, and 24/7 dedicated line for business customers. Contact us to discuss commercial roadside assistance packages tailored to your business needs.

To dispatch help quickly, please have ready: Your location — be as specific as possible. Use nearby landmarks, building names, or share your GPS location via WhatsApp. Type of problem — flat tire, dead battery, accident, won't start, etc. Vehicle information — make, model, color, and license plate number. Contact number — ensure your phone is charged and you can receive calls. Number of passengers — important for safety planning. Safe location status — are you in a safe place or in a hazardous situation? Special circumstances — highway, parking garage, sand stuck, etc. This information helps us dispatch the right equipment and give you an accurate arrival time. If you're unsure what's wrong, describe the symptoms and our team can advise.

Yes, we provide comprehensive accident assistance: Immediate response — we prioritize accident calls for rapid dispatch. Safe vehicle recovery — proper equipment to recover damaged vehicles without causing additional damage. Towing to our garage — direct transport to our facility for assessment and repair. Towing to your chosen location — we can transport to another garage, your home, or insurance-specified facility. Scene safety — our team can help secure the area with warning triangles and visibility measures. What to do if you've been in an accident: Ensure everyone's safety first, move to safe location if possible. Call police to report the accident. Document the scene with photos. Exchange information with other parties. Call us for vehicle recovery. Do not attempt to drive a damaged vehicle — even if it seems drivable, hidden damage may make it unsafe. We work with insurance companies and can help coordinate your claim process.